Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for gardening enthusiasts, collectors, and landscapers aged 18+ who appreciate rare botanical specimens. By using our site, you confirm you meet these criteria.

1.2 Content Ownership

All content including plant descriptions, cultivation guides, and images are the intellectual property of Wilson Bros Gardens. Reproduction without permission is prohibited.

1.3 User Responsibilities

• Provide accurate account and shipping information
• Maintain confidentiality of your login credentials
• Use the site only for lawful purposes
• Not attempt to propagate or commercially exploit our rare plant varieties without authorization

2. Product Information

2.1 Plant Descriptions

We take horticultural accuracy seriously. However:

• Plant sizes are estimates and may vary seasonally
• Color descriptions are based on optimal growing conditions
• Rare specimens may show natural variations

2.2 Availability

Our rare plants (marked as “Rare” in product titles) have limited quantities. We reserve the right to cancel orders if inventory errors occur.

2.3 Care Requirements

By purchasing, you acknowledge responsibility for providing proper care as outlined in our cultivation guides.

3. Ordering and Payment

3.1 Order Process

Orders undergo horticultural review before processing. We may contact you if:

• Shipping restrictions apply to your location
• Additional care instructions are needed for delicate specimens
• Payment verification is required

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing

Prices reflect the rarity and cultivation effort of our plants. We reserve the right to adjust prices but will honor the rate at time of order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Each order receives individualized care:

• Processing: 1-2 business days
• Standard Shipping (DHL/FedEx): 10-15 business days ($12.95)
• Free Shipping (EMS): 15-25 business days (orders $50+)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Contact us if unsure about your location.

4.3 Receiving Your Plants

You agree to:

• Inspect plants immediately upon delivery
• Provide adequate receiving conditions (shade, water, etc.)
• Contact us within 24 hours for any transit damage

5. Returns and Guarantees

5.1 15-Day Guarantee

We offer returns within 15 days of delivery for non-rare plants in original condition. Exceptions:

• Rare plants (marked as such)
• Custom orders
• Planted specimens
• Items removed from original packaging

5.2 Return Process

Returns require our pre-approval. Contact [email protected] with:

• Order number
• Plant names
• Return reason
• Preferred resolution

5.3 Refunds

Refunds are issued via original payment method within:

• 5-7 business days (credit cards)
• 3-5 business days (PayPal)

Original shipping fees are non-refundable except for our errors.

6. Limitation of Liability

Wilson Bros Gardens shall not be liable for:

• Plant performance after delivery due to improper care
• Shipping delays beyond our control
• Minor variations in plant appearance
• Consequential damages from plant loss

Our maximum liability is limited to the purchase price of affected items.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. Continued use constitutes acceptance.

7.2 Governing Law

These terms are governed by California law. Disputes shall be resolved in San Luis Obispo County courts.

7.3 Contact Information

Wilson Bros Gardens
4921 Par Drive
Pismo Beach, CA 93449
Email: [email protected]