At Wilson Bros Gardens, we nurture your gardening success with the same care we give our rare plants. While we strive for perfection in every shipment, we understand that sometimes adjustments are needed—just like pruning a plant for optimal growth. This policy outlines how we handle returns and exchanges with the same horticultural precision we apply to our botanical collection.
Our 15-Day Guarantee Period
Like monitoring a new plant’s acclimation period, we offer 15 days from delivery date to request returns or exchanges. This gives you time to inspect your plants as thoroughly as we would inspect our greenhouse specimens.
Special Considerations for Rare Plants
Certain specimens in our collection require extra care and cannot be returned:
- Rare and Limited Availability Plants (marked as “Rare” in product titles)
- Custom or Special Order Items
- Plants that have been planted or removed from original packaging
These exceptions follow the same principles that govern our rare Azaleas, Conifers, Japanese Maples, and other specialty plants—once they leave our controlled environment, their successful transition depends on their new caretaker.
Our Step-by-Step Return Process
Follow these steps as carefully as you would transplant a delicate Camellia or Clematis Vine:
- Initiate Your Request: Contact our Customer Care team within 15 days of delivery at [email protected] with your order number and reason for return.
- Receive Instructions: We’ll send detailed packaging guidelines—treat your return shipment with the same care we use when shipping our Fragrant Plants and Gardenias.
- Package Securely: Return the plant in its original container with all identifying tags intact, just as you received it.
- Ship Back: Use the provided return label (return shipping costs are deducted from your refund unless the error was ours).
- Inspection: Our horticultural team will examine the returned plant with the same scrutiny we apply to our Rare Flowering Plants collection.
Refund Timeline & Methods
Refunds grow at different rates depending on your original payment method:
- Credit Cards (Visa, MasterCard, JCB): 5-7 business days after we process your return
- PayPal: 3-5 business days after processing
- Store Credit: Immediate issuance upon approval (perfect for selecting alternative Groundcover Plants or Hydrangeas)
Note: Original shipping fees are non-refundable, except in cases of our error.
Exchange Options
Prefer to exchange for another botanical treasure? We’ll help you select the perfect replacement from our collection of Magnolia Trees, Boxwood, or other plants. Simply indicate your preference when initiating your return.
For exchanges:
- We’ll cover the shipping cost if the exchange is due to our error
- Price differences will be adjusted accordingly
- Expedited processing for members of our Rare Plants Club
Return Request Template
Use this format when emailing your return request to help us serve you better:
Subject: Return Request for Order #[Your Order Number]
Body:
Dear Wilson Bros Gardens Team,
I would like to request a return/exchange for my order #[Your Order Number] placed on [Order Date].
Item(s) for return: [Plant Name(s) and Quantity]
Reason for return: [Please describe]
Preferred resolution: [Refund/Exchange for (specific plant if known)]
I understand I need to wait for return instructions before shipping the items back.
Sincerely,
[Your Full Name]
[Your Contact Information]
Our Commitment to Your Satisfaction
Just as we guarantee the health of our plants upon arrival, we stand behind every transaction. Our Customer Care team—true gardening enthusiasts themselves—will handle your request with the same attention we give to nurturing our Rare Perennials and Shrubs.
For immediate assistance, contact us at [email protected] or write to:
Wilson Bros Gardens
4921 Par Drive
Pismo Beach, CA 93449